Refund policy
Returns & Refunds
Infant formula is a food product and is subject to strict quality, safety and hygiene controls. For this reason, our returns policy reflects industry standards.
Change of Mind
Due to food safety and quality assurance requirements, we are unable to accept returns of infant formula products for change of mind. This includes unopened tins.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery with:
- Your order number
- Clear photographs of the item and packaging
- A brief description of the issue
Once assessed, we will arrange a replacement or refund where appropriate.
Quality Concerns
If you believe there is a fault or quality issue with your product, please contact our customer care team promptly. We may request:
- Batch number (located on the base of the tin)
- Photographs
- Additional details to assist with our assessment
Where a product is confirmed to be faulty, unsafe, or not of acceptable quality, we will provide a refund or replacement in accordance with Australian Consumer Law.
Opened Products
For safety and hygiene reasons, we cannot accept returns of opened infant formula products unless the product is faulty or does not meet acceptable quality standards under Australian Consumer Law.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
Nothing in this policy limits or excludes your rights under Australian Consumer Law.
Contact Us
If you have any questions regarding shipping or returns, please contact our customer care team:
info@mummaschoice.com.au
https://www.mummaschoice.com/pages/contact